X444 Privacy Policy

1 Introduction and applicability

As one of Bangladesh's most trusted online gaming platforms, x444 places the highest priority on protecting our users' privacy. This Privacy Policy applies to the x444 website, mobile app, and all associated services.

This policy covers three key areas: what types of data we collect, why we collect it, and how we keep it secure. x444's Privacy Policy is developed in accordance with international data protection standards.

By creating an account or using x444, you are considered to have read and accepted this Privacy Policy. If you have any concerns, please contact our support team before using the platform.

Although this Privacy Policy is published in Bengali, the English version shall be considered the governing version in the event of any legal dispute. x444 reserves the right to update this policy at any time.

2 What Information We Collect

We collect various types of information when you register and use x444's services. This information falls into three categories:

a) Information You Provide Directly:

• Full name (as per National ID)
• Mobile number and email address
• Date of birth and current address
• National ID or passport number (for KYC verification)
• Payment information (mobile banking account number)

b) Automatically Collected Information:

• IP Address and Device Information
• Browser type and operating system
• Time spent on the platform and pages visited
• Gaming history and transaction records
• Login & Logout Times

c) Information Received from Third Parties:

• Transaction confirmation data from payment gateways
• Identity verification results from the KYC verification authority
• Risk assessment data from fraud prevention agencies

3 How Your Information Is Used

X444 uses the data it collects solely for specific purposes. The reasons for data use and their legal bases are outlined below:

X444 uses your data to deliver a personalized gaming experience. However, this personalization is entirely based on your preferences, and you can opt out at any time.

We will never use your data to make unauthorized automated decisions that could affect your access to our services. If any automated process is used, you will be informed.

4 Data Sharing & Disclosure

X444 may share your data only in limited and specific circumstances. The situations in which your information may be shared are detailed below:

• Payment Processors: The necessary data is shared with approved mobile banking providers, including Mobile Banking, Nagad, and Rocket, to complete transactions.
• KYC Verification Authority: Only the required information is shared with authorized third parties for identity verification purposes.
• Law Enforcement: Data may be disclosed in response to a court order or lawful request from a government authority under applicable laws of Bangladesh.
• Game Providers: Only the minimum necessary data is shared with licensed game providers to deliver specific gaming services.
• Fraud Prevention Agencies: Risk data may be shared with industry-standard agencies to prevent money laundering and fraud.

When sharing data with third parties, we ensure they comply with our privacy standards and use the data solely for its intended purpose. Data processing agreements are in place with all third parties.

5 Security measures

X444 uses industry-leading technology to keep your data secure. Our security framework operates across multiple layers:

• 256-bit SSL/TLS Encryption: All data transmissions are carried out through encrypted channels.
• AES-256 Storage Encryption: Sensitive data stored in our databases is encrypted.
• Two-factor authentication (2FA): OTP verification for an extra layer of security on account login.
• Firewall and DDoS protection: Industry-standard protection against unauthorized access and cyber attacks.
• Regular penetration testing: Tested by external security experts at least twice a year.
• 24/7 Security Monitoring: Real-time monitoring to detect suspicious activity.

In the event of a data breach, we will notify affected users within 72 hours and take appropriate action. However, since no internet transmission can be guaranteed 100% secure, please ensure you keep your password protected.

6 Cookies and Tracking Technologies

X444 uses cookies and similar tracking technologies on its website and app. Cookies are small text files stored on your device. We use four types of cookies:

• Essential Cookies: For login sessions, security tokens, and core platform functionality. These cannot be disabled.
• Functional Cookies: Remembers your language preference and game settings. Can be disabled.
• Analytics cookies: To understand how the platform is used, based on your consent.
• Marketing cookies: To show you relevant promotions, based on your consent.

You can manage cookies at any time through your browser settings. Please note that disabling essential cookies may affect certain features of the platform. Cookie preferences can also be updated via the link at the bottom of every page.

7 Your Data Rights

As an x444 user, you have the following rights over your own data:

• Right to access: The right to know what information we hold about you.
• Right to Rectification: The right to correct inaccurate or outdated information.
• Right to erasure: The right to request deletion of your data under certain conditions.
• Right to restrict processing: Request to suspend use of data during a dispute.
• Right to data portability: The right to receive your data in a structured, portable format.
• Right to Object: The right to object to the use of your data for specific purposes.
• Right to Withdraw Consent: You may withdraw consent at any time for data processed on the basis of consent.

To exercise any of these rights, email us at [email protected] or reach out via live chat. We will respond to your request within 30 days.

8 Data retention period

X444 does not retain your data longer than necessary. Retention periods vary depending on the type of information:

Once the retention period expires, data is securely deleted or anonymized. Data related to legal claims may be retained until the matter is resolved.

9 Protection of Minors

X444 is strictly for users aged 18 and above. We do not collect or process data from minors. Age is verified during registration, and additional documentation may be requested in cases of doubt.

If we become aware that a minor has created an account using false information, that account will be immediately closed and all associated data will be deleted. If a parent or guardian suspects their child is using the platform, please contact our support team right away.

10 Privacy Policy Changes

X444 reserves the right to update this Privacy Policy at any time. For significant changes, we will notify you through the following channels:

• SMS notifications to your registered mobile number
• Email notification (where applicable)
• Pop-up notice upon logging in to the platform
• Banner notification on the website homepage

Continued use of the platform after any changes are made will be considered acceptance of the updated policy. Please review it carefully whenever a new version is published. The date of the latest update will always be displayed at the top of this page.

11 Contact & Complaints

For any privacy-related questions, requests, or complaints, please contact our Data Protection Team:

We typically respond within 2 business days. Complex requests may take up to 30 days. If your complaint remains unresolved, you have the right to escalate it to the relevant regulatory authority.